Buying HVAC equipment online is a different kind of purchase. The units are heavy, the specs are technical, and a bad decision costs thousands to undo. In this HeatAndCool review, we break down exactly what this store offers – catalog, pricing, policies, and buyer protections – so you can decide if it is the right place to buy your next system.
We went through their full catalog, dug into their shipping and return policies, read verified customer feedback on Trustpilot and HVAC forums, and compared them against the other online retailers homeowners actually debate. Here is what we found.
What Is HeatAndCool?
HeatAndCool.com is a Florida-based online HVAC retailer that has been operating since 2003. Founder Ender Korkmaz built it around a straightforward idea: let homeowners and contractors buy heating and cooling equipment directly online, without going through a dealer markup.
The company is based in Doral, Florida, ships from there, and has made the Inc. 5000 list of fastest-growing US businesses. They now carry products across every major residential and light commercial HVAC category – from ductless mini splits and central air systems to gas furnaces, PTAC units, tankless water heaters, and indoor air quality equipment.
Their main brands are Daikin, Klimaire, Goodman, Amana, and LG. The store is open to the public – you do not need a contractor license to buy – but you will need a licensed HVAC contractor to install refrigerant-based systems and register the warranty with most manufacturers.
What separates them from Amazon or Home Depot is focus. This is an HVAC-only store, with a dedicated Learning Center, bilingual technical support staff, and a Quote-by-Photo feature where you upload photos of your current unit and they recommend a replacement.
What You Can Buy at HeatAndCool.com
The catalog covers every major residential HVAC need. Below is a breakdown of the main categories and what to expect in each.
Ductless Mini Splits
This is their strongest category and the main reason most buyers land here. They carry over 200 single-zone and multi-zone configurations from Daikin, Klimaire, and LG. Single-zone systems handle one room; multi-zone systems run up to six indoor heads off one outdoor unit, each controlled independently.
Prices start at $649 for a Klimaire single-zone unit and go past $6,989 for a four-zone Daikin setup. They also stock DIY-friendly systems with pre-charged line sets for buyers who want to avoid refrigerant-certified contractor costs – though warranty registration still requires a contractor’s license number for most brands.
Shop ductless mini split systems at HeatAndCool.com
Central Air Systems
For homes with existing ductwork, HeatAndCool carries central air split systems, heat pump split systems, gas furnace splits, condensers, air handlers, and evaporator coils. Goodman and Amana are the main brands here – both strong performers in the value segment of the central air market.
Gas Furnaces and Heaters
Their heating range includes standalone gas furnaces, gas-electric split systems, and tankless water heaters from Noritz. They also carry fire pits under the Heat & Cool brand – a smaller but distinct part of their lineup.
Indoor Air Quality
Air purifiers, dehumidifiers, UV lamps, humidifiers, and fans round out the catalog. Brands here include Airfree and Austin Air. Useful for buyers looking to complement a new HVAC system with better air quality management.
HVAC Parts and Accessories
Refrigerant line sets, thermostats, Nest thermostats, equipment mounting hardware, electrical heat strips – the parts section means contractors and technically capable homeowners can often source components without going to a separate supplier.
How to Save at HeatAndCool
Price Match Plus Guarantee
This is the most useful policy for price-conscious buyers. HeatAndCool does not just match a lower price from an authorized competitor – they beat it by 3%. The item must be identical and in-stock at the competitor, and the price comparison includes shipping, handling, and tax.
The policy does not apply to clearance sales, open-box items, one-day promotions, or bundle deals. Contact their team before completing your purchase to apply the match. For anyone comparison-shopping Daikin or Goodman across retailers, this is worth knowing upfront.
Give $50, Get $50 Referral Program
Refer a friend and you both earn $50 when they make a qualifying purchase. For contractors or homeowners who regularly recommend suppliers to others, this adds up. The program is simple: share your referral link, they buy, you both get credit.
Financing Through Bread
Financing is available at checkout through Bread, with options for 6, 12, 24, and 36-month payment plans. Useful for multi-zone systems or central air setups where the upfront cost is several thousand dollars. Approval depends on your credit profile – apply at checkout.
Seasonal Sales and Newsletter
They run promotional sales – the promotions page is worth checking before a purchase. Signing up for their email newsletter gets you early access to deals and promo codes. Sales of up to 40% off have appeared on select products during promotional periods.
Check current deals and promotions at HeatAndCool.com
Shipping, Returns, and Customer Service
Shipping
Free shipping applies to all orders over $200 shipped within the continental United States, including optional lift-gate service for freight deliveries. Most orders ship within one business day out of their Doral, Florida warehouse. Delivery typically takes 2 to 7 business days depending on your location.
Large items like outdoor condenser units ship on freight pallets. If your delivery location is not easily accessible to a freight truck, coordinate with the carrier in advance. Shipping insurance is available at checkout – if something arrives damaged, file a claim within 3 days of delivery through their claims portal.
Returns
HeatAndCool offers a 90-day return window on uninstalled, unused merchandise in the original factory packaging. That is one of the longer return policies in online HVAC retail – most competitors offer 30 days.
A few things to note: return shipping costs are deducted from your refund, even if your original order shipped free. Installed or used equipment cannot be returned. Inspect your delivery carefully before signing for it – concealed damage claims must be filed before acceptance. Refunds are processed within 48 hours of approval.
Customer Service
HeatAndCool offers phone support, live chat, and email. They also have a technical support department specifically for helping contractors during installation and troubleshooting – a genuinely useful feature for complex system setups.
Based on our research of verified reviews on Trustpilot and HVAC forums, pre-sale support is consistently rated well. Staff are knowledgeable and generally steer buyers toward the right system. Post-sale support is more uneven – some buyers report slow responses on warranty claims and return logistics. If you’re buying Daikin, the manufacturer’s own support network provides a useful backup. For Klimaire, factor this in.
Klimaire warranty coverage is worth knowing upfront: 1 year on parts, 5 years on the compressor. Daikin offers 10 to 12 years depending on the model. Warranty registration requires your HVAC contractor’s license number – skip this step and you risk voiding coverage. See Daikin’s warranty registration terms for details.
Pros and Cons of HeatAndCool.com
Pros
- Price Match Plus – beats authorized competitor prices by 3%, not just matches them
- 90-day return window on uninstalled equipment – three times longer than most online HVAC stores
- Give $50, Get $50 referral program – useful for contractors and homeowners who refer others
- Financing through Bread – 6, 12, 24, and 36-month options for higher-ticket purchases
- Contractor Specials section with volume pricing and dealer pricing for licensed professionals
- Free shipping on orders over $200 with lift-gate service included – no hidden freight fees
- Learning Center with real sizing guides, zone calculators, and brand comparisons
- Quote-by-Photo feature – upload your current unit, get a personalized replacement recommendation
- Bilingual technical support team available during installation and troubleshooting
Cons
- Free shipping requires a $200 minimum – smaller parts and accessory orders ship at cost
- Return shipping is deducted from your refund, including on originally free-shipping orders
- Klimaire warranty is thin (1 year parts, 5 year compressor) and warranty claim support can be slow
- Does not carry Mitsubishi or Fujitsu – two brands HVAC contractors often specifically request
- No physical showrooms – you cannot see or test equipment before buying
- Installation not included – you source and pay for your own licensed contractor
Who Should Shop at HeatAndCool?
HeatAndCool works best for buyers who know what they need and want a specialist retailer that can back it up. If you already have a contractor lined up, know your BTU range, and want Daikin, Goodman, or LG at a competitive price – this store gives you better selection and policies than most alternatives.
Contractors buying multiple units will find the Contractor Specials section and dealer pricing program worth looking into. The Price Match Plus guarantee and referral program add further value for repeat buyers.
Homeowners still figuring out sizing can use the Learning Center and Quote-by-Photo feature before committing. The technical support team is available to help your installer if questions come up on the job.
Skip HeatAndCool.com if:
- You need Mitsubishi or Fujitsu – they do not carry those brands
- Your budget is under $200 – the free shipping threshold and catalog skew toward system-level purchases
- You want installation included – this is equipment-only
- You need to see or test gear in person – no showrooms exist
- You are buying Klimaire and expecting strong post-sale warranty support – manage that expectation going in
Final Verdict
HeatAndCool.com has built something more than just an online HVAC catalog. The combination of Price Match Plus, a 90-day return window, a referral program, contractor-specific pricing, and a bilingual technical support team puts it ahead of most competitors on buyer protections.
For anyone buying Daikin, Goodman, or LG equipment – this is one of the best places to do it online in 2026. The policies are strong, the catalog is deep, and the Learning Center plus Quote-by-Photo feature genuinely help buyers who are still figuring out what they need.
The honest limitations: Klimaire warranty support is inconsistent, post-sale customer service response times vary, and neither Mitsubishi nor Fujitsu are in the catalog. If your contractor specified either of those brands, Budget Heating or Sylvane is the better call.
For everyone else – shop here, use the Price Match Plus guarantee, and factor contractor installation costs into your budget before you buy.
Browse the full HeatAndCool.com lineup and current prices
Frequently Asked Questions About HeatAndCool.com
Is HeatAndCool.com a legitimate store?
Yes. HeatAndCool.com has operated since 2003, ships from Doral, Florida, and has made the Inc. 5000 list of fastest-growing US businesses. They carry genuine products from Daikin, Goodman, Klimaire, Amana, and LG. Customer service quality varies, but the store is established and real.
Does HeatAndCool.com price match?
Yes, and they go further than most: their Price Match Plus guarantee beats a verified lower price from an authorized competitor by 3%. The item must be identical, in-stock, and the comparison must include shipping and tax. Contact their team before completing your purchase to apply it.
What is the HeatAndCool.com referral program?
The Give $50, Get $50 program lets you refer a friend and earn $50 each when they make a qualifying purchase. Share your referral link through your account – no code required at checkout on their end. Useful for contractors who regularly recommend suppliers to clients.
Does HeatAndCool.com include installation?
No. They sell equipment only. You hire a licensed HVAC contractor separately for any refrigerant-based system. Budget $1,500 to $3,000 or more for professional installation depending on your location and system type. Note: most manufacturers require a contractor’s license number to register and validate your warranty.
What is the HeatAndCool.com return policy?
HeatAndCool offers a 90-day return window on uninstalled, unused merchandise in original factory packaging – one of the longest in online HVAC retail. Return shipping costs are deducted from your refund. Inspect your delivery before signing for it, as concealed damage claims must be made before acceptance.
