Most people discover Batteries Plus the same way: they need a watch battery, a key fob cell, or a hearing aid pack, find nothing useful at the grocery store, and start Googling. That gap is intentional. It’s exactly where Batteries Plus built a 35-year business.
For this Batteries Plus review, we went through their full product lineup, read verified customer feedback across multiple platforms, dug into their policies, and compared them to the alternatives buyers actually consider. The store earns its place for specific needs. For others, cheaper options exist. The details below tell you which side you’re on.
What Is Batteries Plus?
Batteries Plus opened in Green Bay, Wisconsin in 1988 with one idea: stock every battery type imaginable, including the ones no one else carried. Over 35 years that became a franchise with 730+ US locations – now in 48 states, including its first Hawaii location opened in early 2025. In May 2025, the brand launched a nationwide campaign titled “The Experts In Charge,” emphasizing in-store technical expertise as its core differentiator.
Today the stores cover more than batteries. Same-day phone repair, smart home devices, X2Power portable power stations, key fob programming, and free car battery testing are all part of the offer. No other US retail chain bundles that specific combination of services. The tradeoff is that none of it is cheap – this is a convenience business, not a discount one.
Between 2018 and 2025, Batteries Plus reduced its reliance on Chinese imports from 32% to 4% by diversifying sourcing to the United States, Vietnam, and Malaysia – a meaningful shift for buyers who care about supply chain.
What You Can Buy at Batteries Plus
Batteries Plus covers five distinct categories – and the combination under one roof is what makes the store useful. Here’s what to expect in each.
Specialty Batteries
This is the original product, and it’s still the clearest reason to visit. Batteries Plus stocks 10,000+ SKUs – watch cells, hearing aid packs, key fob batteries, medical device cells, coin batteries, SLA and AGM batteries for cars, boats, power tools, golf carts, and mobility scooters. The kind of inventory that doesn’t exist on grocery store shelves and takes two days to arrive from Amazon.
Free car battery testing at every location checks voltage, cold cranking amps, and your alternator – no appointment needed, most tests finish in under two minutes. For fleet operators and facilities managers, business accounts add volume pricing, centralized billing, and access to commercial products not listed publicly on the site.
Browse the full battery catalog at batteriesplus.com
Phone and Device Repair
Batteries Plus phone repair covers iPhone, Samsung Galaxy, and Google Pixel. Battery replacements, cracked screens, charging ports, and camera glass are the most common jobs. Select locations carry Apple Genuine and Samsung-certified parts – worth confirming with your specific store before you go.
Most battery swaps and screen repairs finish in under an hour. Walk-ins are accepted. Booking online gets you 10% off at participating stores with the code REPAIR10. The strongest use case is battery replacement for a phone that works fine apart from drain – extending the life of a working device is nearly always cheaper than a new one.
The franchise caveat applies here more than anywhere: quality depends on the technician at your specific location. Check Google reviews for your exact store, not the brand overall, before leaving your phone.
Schedule a repair at your nearest Batteries Plus
X2Power Portable Power Stations
The X2Power line is Batteries Plus’s own brand of portable power stations, and it’s the most technically differentiated thing they sell. Three capacity tiers cover the main use cases: a compact unit for camping and short trips, a mid-size model that can run a mini fridge and charge devices simultaneously, and a large unit built for whole-home backup during outages.
The battery chemistry is the real story. Standard lithium-ion portable stations last roughly 500 charge cycles. X2Power uses LiFePO4 – rated for 2,000+ cycles, close to a decade of regular use before meaningful capacity loss. Every unit from the smallest model up runs a pure sine wave inverter, the clean power standard that laptops, medical equipment, and monitors actually require.
The honest limitation: the larger units are heavy. Solar panels are sold separately – factor that into the real cost if off-grid use is the goal. For home backup or car camping, this is a genuinely strong lineup at this price tier.
See the full X2Power lineup at batteriesplus.com
Smart Home Products
The smart home range runs on Geeni and Sylvania SMART+ – smart bulbs, LED strip lights, security cameras, smart plugs, and a Genie Aladdin garage door controller. Everything connects directly to Wi-Fi with no hub required, which is faster to set up than systems that need a bridge. Compatible with Alexa, Google Home, and Apple HomeKit.
Sylvania SMART+ A19 bulbs are the strongest pick – tunable white from warm to cool, genuinely easy to set up. LED strip lights are the top seller, mainly because they cut to length and stick without extra hardware. This is a useful entry point, not a deep ecosystem. If you’re building 20+ devices, you’ll outgrow this range quickly. For a few bulbs, a camera, and a garage controller, it does the job.
Explore smart home products at batteriesplus.com
Key Fob and Watch Services
Key fob programming, key cutting, and watch battery replacement round out the in-store service offering. These are the jobs that used to mean a dealership visit or a jewelry counter – Batteries Plus does them as walk-ins, usually in minutes. Key fob programming works for most major car brands; confirm compatibility for your specific make and model before visiting.
Find your nearest Batteries Plus location
Shipping, Returns, and Savings
Shipping
Free shipping on all orders over $50 to the contiguous United States. In-store pickup is ready in 2 hours at most locations – useful when you need something the same day, not in two days. No international shipping currently.
For orders under $50, shipping is charged at cost. If you’re buying a single specialty battery or a set of hearing aid cells, factor that in – it can add a few dollars to an otherwise inexpensive order.
Returns
14-day return window from purchase or delivery date on non-defective items. Products must be unused, in original condition, and returned with receipt. If shipping back, the item must reach the warehouse within 45 days of delivery. Freight costs are not refunded – including on orders that originally shipped free.
For defective items, contact customercare@batteriesplus.com or call 1-800-677-8278 to get a return authorization number before shipping anything back. Sending a defective item without prior authorization can complicate the refund. Fourteen days is tighter than most online retailers – Amazon typically offers 30 – worth knowing before a higher-value purchase.
Savings and Discounts
There is no formal loyalty program. Savings come through a few specific channels. The REPAIR10 code gets you 10% off phone repair bookings made online at participating locations – worth using if you’re booking ahead. Signing up for the email list unlocks periodic site-wide promotions; 15% off with a $30 cap has appeared regularly and is worth waiting for on larger purchases.
Business accounts are available for contractors, fleet operators, and facilities managers. Volume pricing and centralized billing make repeat purchasing easier – if you’re buying in any commercial quantity, it’s worth setting up before your first large order.
Customer Service
Phone and email support are available through the central team. In-store staff quality varies across franchise locations – this is where the franchise model shows its limitations most clearly. Pre-purchase help is generally solid; staff know the inventory. Post-sale support, particularly around car battery warranties, is where negative reviews concentrate.
Before any high-value purchase – car battery, X2Power unit, phone repair – check Google reviews for your specific location. The brand name is consistent; the experience behind it is not always.
Read verified Batteries Plus customer reviews on Trustpilot
The Services Most People Don’t Know About
Most people who walk into Batteries Plus know about the batteries. Fewer know about the rest. These four services are worth knowing before you need them.
20-Minute Car Battery Replacement
Battery dead in a parking lot? Batteries Plus offers a mobile car battery replacement service at select locations – a technician comes to where you are, tests the battery, and installs a new one on the spot. The 20-minute turnaround is the pitch, and for most standard vehicles it holds. Jump starts ($45) are also available if the battery just needs a boost to get you moving.
This service is available at select locations only – not every store. Call ahead or check batteriesplus.com before counting on it in an emergency. For vehicles where the battery is in the trunk or under the rear seat, installation may take longer or require a shop visit instead.
Free Recycling – Batteries, Bulbs, and Small Electronics
Every Batteries Plus location accepts used batteries, light bulbs, and small electronics for free recycling – household batteries, lead acid, ballasts, circular fluorescent bulbs, cell phones, charging accessories. No purchase required, no appointment. Walk in and drop them off.
Batteries Plus is currently in negotiations with the US Department of Energy for a $7 million grant to expand battery recycling nationally – positioning it as what they call “the nation’s front door for battery recycling.” Whether that grant comes through or not, the existing free drop-off program already puts them ahead of most big-box retailers on this front. Car batteries include a refundable core deposit when you return the old one – factor that into the upfront price when comparing.
Experts Plus: Free Buying Guides and How-To Resources
Batteries Plus runs a free resource hub called Experts Plus with buying guides, compatibility guides, how-to articles, and best practice content across batteries, lighting, phone repair, and home power. It’s the kind of content that answers questions like “which lithium battery fits my golf cart” or “when does a car battery actually need replacing” before you commit to a purchase.
For buyers who aren’t sure what they need – which happens more often with specialty batteries than most categories – this is a genuinely useful resource that most competitors don’t offer at the same depth.
Business Accounts
Over 250,000 commercial customers use Batteries Plus business accounts – healthcare facilities, schools, manufacturers, fleet operators, and more. The account comes with competitive volume pricing, centralized billing, a dedicated account representative, free on-site needs assessment, and fast local delivery from nearby stores open 7 days a week.
If you manage a building, a fleet, or any operation that goes through batteries regularly, the business account is worth setting up before your first large order. The publicly listed prices on the site are retail – commercial pricing is separate and requires an account to access.
Pros and Cons
Pros
- 730+ US locations with free in-store battery testing – no appointment needed, most tests under two minutes
- Same-day phone repair for most iPhone and Samsung models, typically under an hour
- X2Power power stations use LiFePO4 chemistry rated for 2,000+ cycles – meaningfully more durable than standard lithium-ion alternatives at this price
- 10,000+ battery SKUs including specialty cells no big-box store stocks
- Smart home products compatible with Alexa, Google Home, and Apple HomeKit – no hub required
- Free battery recycling at every location; business accounts with volume pricing available
Cons
- Car battery warranty disputes are well-documented and repeated in customer reviews – get terms in writing before buying
- In-store quality varies widely across franchise locations; phone repair outcome depends on your specific technician
- 14-day return window is shorter than most online retailers; return shipping costs are not covered
- Standard alkaline battery prices are higher than Amazon and warehouse stores – not the right place for bulk AA/AAA buying
Who Is Batteries Plus Best For?
The right Batteries Plus customer has a specific, often time-sensitive need. Car battery just died. iPhone draining by noon and mailing it somewhere isn’t an option. Watch cell or hearing aid battery that no big-box store carries. The combination of 730+ locations, walk-in repair, and specialty stock handles all of those in one trip – that’s what no other US retailer in this space can fully match.
The X2Power line suits homeowners who want silent, gas-free backup power. Power outages, home offices that can’t go dark, or camping setups that need more than a phone charger.
Skip Batteries Plus if:
- You buy AA or AAA batteries in bulk – Amazon, Costco, and Walmart charge meaningfully less
- You want a complete smart home ecosystem – this range won’t scale with you
- You’re buying a car battery and want clear, hassle-free warranty terms – read the fine print carefully and get everything in writing before you pay
- You want consistent phone repair quality – verify your specific location’s reviews first
- You need a return window longer than 14 days or covered return shipping
Our Final Batteries Plus Review Verdict
Batteries Plus delivers on a specific promise: specialty batteries you can’t find elsewhere, same-day phone repair without mailing your device, and X2Power power stations that hold up better over time than most competitors at this price. For those needs, no other US retailer combines all three under one roof.
The car battery warranty issue is real – documented consistently enough that it’s worth knowing before you buy, not after. Get everything in writing. For phone repair, verify your local store before committing.
Buy here for specialty batteries, X2Power power stations, and same-day phone repair. Look elsewhere for bulk AA/AAA, extended return windows, and deep smart home ecosystems.
Browse the full Batteries Plus lineup at batteriesplus.com
Frequently Asked Questions
Does Batteries Plus offer free battery testing?
Yes. Free in-store battery testing is available at all locations. Staff check voltage, cold cranking amps, and your alternator – no appointment needed. Most tests finish in under two minutes.
How long does Batteries Plus phone repair take?
Most jobs finish within an hour. Walk-ins are accepted. Booking online gets you 10% off at participating stores with the code REPAIR10. Confirm your location participates before booking.
Are Batteries Plus car battery warranties reliable?
Warranty disputes are a documented pattern in customer reviews. Get written warranty terms before you buy, keep your receipt, and understand that policy is handled at the store level – not centrally. This is the one area of Batteries Plus where extra caution is warranted.
What is the Batteries Plus return policy?
Returns are accepted within 14 days of purchase or delivery for unused, non-defective items with original receipt. Items shipped back must reach the warehouse within 45 days of delivery. Return shipping costs are not covered. For defective items, contact customercare@batteriesplus.com for return authorization before shipping anything back.
Does Batteries Plus recycle old batteries?
Yes. Used batteries are accepted for free recycling at every location. Car batteries come with a refundable core deposit when you return the old one – factor that into the upfront cost when comparing prices.
